Where can I buy Jané products?
Jané is an international brand that is sold in more than 25 countries. To find your nearest store click here and search for it on our map of points of sale.
Remember that in addition to the physical stores, you can also find us in several online stores.
What is the guarantee for Jané products?
Our products have a 2-year guarantee from the date of purchase that covers manufacturing defects.
At Jané we guarantee the normal functioning of our products under normal conditions and as specified in the instruction manual for each product.
The guarantee does not cover wear and tear due to normal use, faults resulting from misuse or inadequate maintenance and damage caused by accidents*.
To have extensive control over our products, at Jané we recommend you register your product on our website, you can do it easily through this link (PRODUCT REGISTRATION link)
*In the event of an accident involving a Jané car seat, we will replace it with a new one free of charge. Find more information about this campaign using the following link.
Where can I find the instruction manual for my Jané product?
If you have lost or can’t find the instructions for a specific Jane product, don’t worry. You can consult or download your instruction manual from our website. You can download it in pdf format by accessing the product.
How can I register my Jane product?
Registering your product is very simple, just click on this link and fill in the form with your details and those of your product.
Fill in the product fields quickly by scanning the QR code found on the label of your product.
Where are the Jané products manufactured?
Our products are designed in Europe (Spain and Germany) and manufactured in China with reliable suppliers that meet our quality standards.
I would like to be a Jané distributor, what do I need to do?
Jané selects its distributors from among those who meet the company’s requirements. If you want to be a distributor of our brand, please send us a contact email to firstname.lastname@example.org together with details so we can contact you.
How do I make use of the guarantee?
If you need to use the guarantee, go to the point of sale where you bought your product with your purchase receipt. The establishment will get in touch with use to process the guarantee and offer the best possible solution.
You can also go to your nearest Official Technical Service point, find it here
Can I get my Jané product repaired even if it is out of guarantee?
Of course, even if the guarantee period has expired, you can go to a Jané products point of sale or an Official Technical Service point (link) and we will advise you on the best solution. You will receive a no-obligation quote and all the necessary information.
Can I buy replacement parts for my Jané product?
Of course, if you need a replacement or spare part for your Jané product, we recommend you contact a point of sale directly (link) where they will advise you on the right replacement part and will give you all the necessary information.
If you need to, you can also contact your nearest Technical Service point (link)
Where can I find the nearest Official Technical Service?
We recommend you always go to the point of sale where you bought your product with the purchase receipt.
However, if you need it, you can find your nearest Official technical Service workshop here.
I want to check the instruction manual for my Jané stroller?
If you want to download the instruction manual for your Jané stroller, or simply check something in it, you can find it in the product file on the website.
What is the Pro-fix system of the Jané strollers?
PRO-FIX SYSTEM GENERATION is the ergonomic system that allows all the Jane carrycots and baby carriers to be easily attached to and removed from the Isofix chassis or platform. With just one single movement and two connection points, you can fit any attachment onto the chassis without the need for “adaptors”.
To attach the baby carrier or carrycot onto the chassis simply make a single vertical movement and fit it into the slots of the two connection points without the need for any further manoeuvre of the chassis.
To remove it, pull the two buttons found on the sides and with just one movement the baby carrier or carrycot will be released from the chassis or any Isofix platform.
What are the characteristics of the material used to make the Jané strollers?
The fabric parts of the Jané strollers are made with special materials that repel water, protect against the wind, are breathable and are especially hardwearing over time and stain resistant during use.
Can I travel by plane with my Jané stroller?
The Jané strollers fold up small making them easy to carry on any plane trip. You can go to the boarding gate with your Jané stroller and when you get there the airline staff will take the stroller to the plane’s hold along with the rest of the luggage. Once the flight is over, the stroller will be given back to you at the departure point.
If you have any other questions about this point, we recommend you contact the airline you are travelling with directly.
Can I use my Jané carrycot as a travel cot?
The Jané carrycots have been designed so that your baby can sleep comfortably. However, we do not recommend using the carrycot as a substitute for a cot. Cots are more spacious and above all they are designed specifically for babies to sleep in.
If you have to stay overnight away from home and you do not have a cot with you, the best solution we offer are the travel cots, which are lightweight and easy to fold and carry.
Where can I find accessories for my Jané stroller?
Although your stroller comes with various accessories as standard, at Jané we offer other additional accessories that are compatible with our strollers and pushchairs and that will make your life easier. Take a look at all of them via this link.
Do the stroller parasols offer sun protection?
The parasol for your Jané stroller is made of fabrics that are specially designed to offer maximum protection against ultraviolet rays, both UVB and UVA. Their protection rating is 50+, the highest rating a fabric can achieve. UPF 50+.
What is the maximum weight that the Jané pushchairs can withstand?
According to European Standard EN 1888, the maximum weight allowed for pushchairs and prams is 15 kilos, which corresponds approximately to a 3-year-old child.
As indicated in our instructions, the maximum weight allowed for our pushchairs and prams also corresponds to that stated in the European Standard (15 kilos). But in addition, all our models have been tested and approved to carry an additional 4-kilo load in the basket.
Although in practice our pushchairs and prams can carry more weight, we recommend observing the limits established by the regulations.
When should I switch my baby from the carrycot to the pushchair?
There is no specific rule as to when to start using the pushchair instead of the carrycot as each baby is a different weight and size. In general we recommend making the switch when the baby weighs around 9 kilos (9 months approximately).
Is my Jané car safety seat compatible with my car?
You can check to see if your Jané car seat is suitable for use in your car via this link.
If you can’t find your car model on the list, it does not mean it is not compatible. Please contact us at email@example.com so we can check it for you.
Bear in mind that we may take a while to find the answer because we always put safety first and for this reason we need to make sure by carrying out the relevant tests before we can give you an answer.
I want to consult the instruction manual for my Jané car safety seat
If you want to download the instruction manual for your Jané car safety seat, or simply check something in it, you can find it in the product file on the website.
What car seat should I choose for my child’s weight and size?
There are currently 2 standards in Europe; there is the ECE R-44 standard and also the new i-Size standard. Both standards classify car seats differently according to the child’s weight and size respectively.
If you want to see which car safety seats are suitable for your child, please use our browser
What is the i-Size standard?
The new standard makes Child Restraint Systems significantly safer than the R-44 standard, which dates back to the 1990s. The i-Size standard aims to improve protection and safety based on 6 key points:
UNIVERSAL INTEGRAL ISOFIX
The i-Size standard requires installation in the car using just the Isofix anchors + an anti-rotation system (top tether or support leg).
CLASSIFICATION BY SIZE
I-Size abandons the previous classification of car seats in weight groups for a new classification that is easier to understand: by size in cm.
CAR SEAT AND CAR COMPATIBILITY
The i-Size standard has been developed in conjunction with car manufacturers in order to guarantee complete compatibility between car seats and cars.
IN THE REAR FACING POSITION UNTIL AT LEAST 15 MONTHS OLD
As of the i-Size standard, the use of car seats in the forward facing position is only allowed from 15 months onwards, although the recommendation is to continue using the rear facing position for the baby for as long as possible.
The new i-Size standard adds side impact in front and rear crash tests.
Q-SERIES DUMMIES, NEW CRITERIA
The new dummies (Q Series) are designed according to the sizes of the current population, with materials that better reproduce human behaviour and they are also fitted with new sensors that detect stress in the most sensitive parts of the human body.
How are Jane’s car safety seats designed?
All the Jane car seats are created at the JANÉ CRASH TEST RESEARCH CENTER, the only private crash tunnel in Spain for child safety research.
As it is located at our factory in Barcelona, we can use the Crash Test as many times as we consider necessary. Only in this way can we offer you the most tested car seats on the market and with the strictest certification in Europe.
Can I use a second-hand car seat?
A friend or relative might lend you a car seat for your vehicle, or you might buy a second-hand car seat. In this case our answer is categorical, we do not recommend the use of second-hand car seats.
If you use a child restraint system that has already been used, you don’t know how it has been used, the stresses it may have been subjected to or if it has been involved in a crash. The car seat may have internal damage that is not visible to the naked eye. For this reason, and as always, putting safety first, we strongly advise against this.
What should I do with my Jané car seat after an accident?
According to European Standard ECE R129: "it is advisable to replace the car seat with a new one when it has been subjected to violent stresses after an accident".
From now on Jané will replace your car safety seat with the same one (or a similar one depending on availability) if your car is involved in an accident while the child restraint system is installed.
Find out more about this campaign in the following link.